Returns Procedure

Here at BPC EMEA Ltd we want you to feel more then happy with your purchased BPC product.  However, we know that occassionally faulty or damaged in transit items will need to be returned.

1. Is your unit under warranty?

The date of purchase will distinguish whether your unit is covered under our one year warranty or two year extended guarantee. 

2. Out of warranty units

Units that are not covered by BPC warranty due to damage or the age of the system can still be returned for repair but will be charged for at BPC's standard rates of labour, travelling, mileage, parts, carriage and sundries.

Obtain a Job Number:

1. A Job Number must be raised and issued by BPC technical department prior to any units being returned.  Without this number the goods may be rejected by the warehouse.

2. To be logged for a JN please contact our technical support team (click here)

Packing and Delivery

1. Returned products must be packed properly for delivery to avoid any damage in transit.  If BPC have agreed to accept a returned unit into stock, the goods must be packed using the original packaging material if possible.  BPC will not be responsible for any damage during delivery back to BPC warehouse.

2. Returned products must be returned with all accessories and user documentation that were included in the original purchase.

3. All returned units including units returned for repair must show the Job Number on the outer box with the senders name and address on a label to avoid further damage to packaging.  This will avoid the goods being turned away at the warehouse.

Repair and Replacement

1. The engineer will contact you once the unit has been checked and assessed.  Depending on the warranty status on the unit, to gain approval the engineer will inform you of any costs that will be incurred prior to starting work on the faulty unit.

2. If a fault can not be repaired and the unit is covered under full warranty then a replacement shall be sent.

If you have any queries please contact our technical support team.